Returns Policy

TSFOURTEEN are happy to provide a non-hassle returns policy. If you are not satisfied with the item(s) that you have purchased you may return them to within 14 days of receipt. We will issue a full refund or exchange the item(s), provided that the item(s) are returned in their original condition. Original condition means the item must be unworn, still contain all tags and in the original packaging.

Please make sure you include your receipt with the item(s) you are sending back. A receipt will be included in your parcel. Please note that there will be delays on refunds where no information is included in the parcel. You will be required to arrange and pay for the return of the item(s) to TSFOURTEEN. This includes any customs or import duties levied on the returned item(s) (only applies to non European Union countries).

We recommend that you send your parcel using a signed for delivery service that insures you for the value of the goods. Popular services are Royal Mails Recorded Delivery and Special Delivery Services (ask your post office about these). The item will be your responsibility until we receive the item at our office.

Please note that the cost of returning the item(s) to us is your responsibility.

Exchange Information

We can only exchange the same item for a different size.

The quickest way to make an exchange is to re-order the size required and send the item(s) you don't want back to us for a refund.

If you wish to change the item(s) for a completely different item or colour then you will have to place a new order for this and return the other item(s) back for a refund.

We will be unable to accept the return of any item(s) where there is evidence that these instructions have not been followed, or where the item(s) have been soiled in any way.

Please return all items to:

TS14 Limited
4 Church Street
Guisborough
North Yorkshire
United Kingdom
TS14 6BS

This returns policy does not affect your statutory rights.

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